Florida Maintenance: POSM Top Software on the Market


The City of Tallahassee
’s Pipeline Maintenance and repair crews use Envirosight inspection equipment with POSM Software. “In our experience, this pairing of outstanding equipment and software is the best solution to our needs and ensures we maintain the system most effectively. It’s that simple,” said Anthony Moore, the city’s Maintenance Construction Chief.
“They work very well together, and we have no compatibility issues.”

Read more: FL Pipeline Maintenance: POSM Top Software on the Market



Frankfort, KY Sewer Dep't L to R: Matt Tate, Melanie Hockensmith, Tim Puckett, Scotty Manns, and Jonathan Parker

POSM Spotlight: Jonathan Parker of Frankfort, KY Sewer Department


Jonathan Parker

GIS Analyst
City of Frankfort, KY Sewer Department

Jonathan Parker joined the City of Frankfort water and sewer department in 2008. Frankfort, Kentucky’s state capital, lays over 15 square miles, and is bisected by the Kentucky River. A population of over 25,000 people call it home. Frankfort Sewer Department’s camera truck fleet consists of two trucks, with Jonathan serving as the department’s primary IT support. The department relies heavily on outside contractors to help diagnose and repair its wastewater infrastructure.

Read more: POSM Spotlight: Jonathan Parker of Frankfort KY Sewer Department

POSM Spotlight: Jason Holmes of Eco-Infrastructure Solutions


When Jason Holmes of Eco Infrastructure Solutions (EIS) of Whitestown, Indiana, first used POSM Software eight years ago, their tech support was the first thing that impressed him, and he still considers their customer service their key competitive advantage.
“Other companies would leave me waiting as long as
three weeks before I could get help. Typically, I’d submit an issue to a sales person, and I had to wait for them to check in with me maybe several days later! POSM Software has dedicated phone and online tech support (staffed Mon-Fri 9 a.m.-6 p.m. EST).

Read more: POSM SPOTLIGHT: Jason Holmes of Eco Infrastructure Solutions

A Closer Look: POSM Technical Support


S. Andrew Seidel, Tech Support and V.P. of Electronic HardwareS. Andrew Seidel, Tech Support and V.P. of Electronic Hardware


The purchase of POSM Software includes a one-year contract of technical support service. At the end of the year, you are not required to renew your support. Accordingly, we are not obligated to service customers once their service contract has expired. But don't worry. Customers can renew their technical support contract at any time by calling us at 859-274-0041.

But why do we charge an annual fee for our technical support? Let's take A Closer Look.

Read more: A Closer Look: POSM Technical Support

 POSM's Got Em: Hansen /  Neztek Editor

POSM’s Got ‘Em are short articles that take a closer look at our array of products and features. Maybe you’ll find new solutions to old problems you didn’t know we addressed. In this article, we take a closer look at POSM’s Hanson / Neztek Manager built into the software you’re already using.

How to Import a Hansen / Neztek Session

The Neztek Data Exchange Utility (Created by Neztek Systems Limited) is a long-established piece of “middlewear” still used by many city planning engineering companies. It helps city organizations track nearly all aspects of city management (such as for assigning work orders and billing contractors). The program plays a key role in managing (among many other things) fire stations, libraries, and of course, water and sewer infrastructure. Among its many functions, the program catalogs and analyzes Closed Circuit TV inspections such as those taken by crawlers to investigate damaged water and sewer lines.

Read more: POSM's Got 'Em:  Our Hansen / Neztek Manager

 

 POSM's Got Em: Servers

POSM’s Got ‘Em are short articles that take a closer look at our array of products. Maybe you’ll find new solutions to old problems you didn’t know we addressed. In this article, we take a closer look at POSM’s Server options.

Two NEW Hosting options detailed below:

POSM Cloud is one of our newest hosting products. As the name implies, Cloud is a server hosting option stored in the cloud that offers “virtually” everything you need in a server. What are the advantages of having your server offsite?

  • You can run your server on older computers or netbooks with low internal storage capacity, an economic option.
  • Your information is automatically backed up, offsite on the most secure servers technology offers.
  • A simple-to-use interface your users will learn fast.

Bottom line: A great choice for companies that want a reliable, high security server with a minimal investment in disc space or hardware.

Read more: POSM’s Got ‘Em: Servers

 18 Months Later  

The POSM team settled into our "new" support offices a year and a half ago! As this newsletter proves, we've experienced incredible growth. It's been our pleasure to serve you from our Accounts Receivable and Support Branch at:

POSM Software LLC
4925 Sharon Hill Drive 
Columbus, OH 43235

Read more: Updated Mail Address

 Tech Support Enhancement 

POSM now utilizes enhanced technical support protocols to better serve you. The next time you contact POSM technical support for computer assistance, the support technician has the option to forward your issue to our entire team, so we can bring the full power of our POSM diagnostic expertise and customer support to evaluate your issue fast. For the vast majority of glitches, we leverage "same-day superior solutions" and will get you running again with minimum downtime.

 New Employee Spotlight 

John Priest
Technical Support Engineer
This email address is being protected from spambots. You need JavaScript enabled to view it.

John joined POSM from Robert Half Technologies in August 2017, having worked as a temporary associate on the POSM Team since April 2017.

Read More about John on our new Staff page.